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Palluc group wants to raise, as an objective of improving project management, adaptation to a particular scheme recommended by ITIL service management and CMMI for application development. This would pretend to serve, but doing so in a more structured manner, making it the lowest cost, giving the best service, with better security, higher availability and maximum flexibility.

Incidents involving corrective maintenance of any functional element of the project environment will be immediately reported to the organization responsible for immediate resolution. Generically the procedure will be:

  • Detection of incidents
  • Incorporation of the incidents on any tracker like Redmine (Tickets)
  • Reoprting to head of the Organization
  • Correction pf incidents
  • Deployments modifications.
  • Tests changes.
  • Close incidence.
  • Training if it is required